The following cancellation and refund conditions apply:
Team fees: Team fees will not be refunded for cancellations made after 1 January 2027.
Tournament pass fees: Tournament pass fees will be refunded in full for cancellations received by 14 April 2027.
For cancellations made on or after 15 April 2027, refunds will only be issued in the event of illness as follows:
- A Pass: €65 per pass
- Meal Pass: €10 per pass
- B Pass: Full refund
- Coach and Team Staff A Pass: €30 per pass
Please provide the following information when requesting a refund:
- The category concerned
- The type of pass concerned: A Pass, B Pass, Coach and Team Staff A Pass or Meal Pass
- The team’s bank account number and the name of the account holder
Refunds will only be made to the team’s bank account at the request of the team manager or designated contact person.
If the tournament is cancelled by the organiser or the category in which your team has registered is not held, all team and tournament pass fees will be refunded in full.
If a team has to withdraw after the tournament has begun, any refunds will be considered on a case-by-case basis.
For questions concerning cancellations, please contact us by email at helsinkibasketballfestival@hnmky.fi.